Help & Frequently Asked Questions

How do I place an order?

Simply browse our collections, select your desired item, choose your size or variant, and click "Add to Cart". Proceed to checkout to complete your purchase.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods available at checkout.

How long does shipping take?

Standard international shipping takes 7-15 business days. Expedited options may be available at checkout.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this to track your package online.

Are your jewelry pieces authentic?

Yes, all Craftopia jewelry is crafted with genuine materials including real gemstones, sterling silver, and gold-plated metals. Each piece comes with a quality guarantee.

How do I care for my jewelry?

Store your jewelry in a cool, dry place. Avoid contact with water, perfume, and chemicals. Clean gently with a soft cloth.

Still have questions?

Contact us via our Contact page or reach out on WhatsApp — we are happy to help!